Privacy Policy

Effective Date: 24/03/2025
Last Updated: 24/03/2025
QubeHub ("we," "our," "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your data when you use our AI automation platform and related services.

1. About QubeHub

QubeHub provides AI-powered automation solutions tailored specifically for real estate businesses. Our platform automates key functions such as lead qualification, customer relationship management (CRM) updates, listings management, and data analytics.
For privacy inquiries:
Email: support@qubehub.ai
Website: https://qubehub.ai

2. Information We Collect

a. Personal Information
We collect information provided directly by clients and users, including:
Contact details: names, email addresses, phone numbers, and company information
Billing and financial transaction data
Information shared by clients for integration with CRM and messaging services

b. Usage Information
We automatically collect data about your interactions with our platform:
Task activity, user interactions, and AI processing logs
Technical details like IP addresses, browser type, operating system, device information, and usage timestamps

c. Communications
We record correspondence from customer support, feedback forms, and AI-generated dialogues to provide effective service.

3. Use of Information

We utilize your information to:

  • Deliver, maintain, and enhance our platform and services
  • Facilitate user authentication, billing processes, and CRM integrations
  • Provide customer support, notifications, and service-related communications
  • Conduct analytics to improve platform performance (using anonymized and aggregated data)
  • We may use third-party AI services (such as OpenAI) to process data. These services handle data in compliance with their own privacy policies, and your data may be transferred securely to their platforms for processing.
    We do not use personal data to re-identify individuals during AI training processes.

We integrate WhatsApp Business API to enable automated and real-time messaging between businesses and their clients. This integration is used strictly to facilitate service-related communication based on user or client actions.

4. Legal Grounds for Processing

Under GDPR, we process your personal data based on:

  • Contractual obligations: delivering requested services
  • Legitimate interests: maintaining, analyzing, and improving our platform
  • Consent: marketing communications and optional integrations
  • Legal compliance: meeting regulatory requirements
    Clients integrating QubeHub directly into their websites or other traffic sources are solely responsible for ensuring compliance with GDPR and other applicable data protection regulations regarding their users' data collection and processing.

5. Sharing and Disclosure

We may share your data with trusted third parties:

  • CRM platforms and messaging services based on client instruction
  • Cloud infrastructure providers
  • Payment service providers for transaction processing
  • Analytics services for operational performance
  • AI processing partners, such as OpenAI
    We never sell your personal information. Third parties are contractually obligated to safeguard your data.

6. Data Retention

Your personal information is retained:

  • For as long as your account remains active
  • To comply with legal obligations and enforce agreements
  • As long as necessary for legitimate business purposes
    You can request deletion of your personal data (see Section 10).

7. Children's Privacy

Our services are intended for businesses and professionals. We do not knowingly collect or process data from individuals under 16.

8. Cookies and Tracking

We use cookies and similar technologies for:

  • Improving platform functionality
  • Personalizing user experiences
  • Analyzing usage patterns
    You may manage cookies through your browser or device settings.

9. International Data Transfers

Personal data may be processed outside your jurisdiction. We ensure your data protection via standard contractual clauses and legally approved safeguards.

10. User Rights

You have rights concerning your personal data, including:
Accessing, updating, or correcting inaccuracies
Requesting deletion or restriction of processing
Objecting to processing activities
Data portability and withdrawal of consent
Contact us at support@qubehub.ai to exercise these rights.
EU residents can lodge complaints with their local Data Protection Authority.

11. California Privacy Rights

California residents have the right to request:
Details of collected data and third-party sharing
Data deletion
Opt-out of data sales (QubeHub does not sell personal data)
Submit requests to support@qubehub.ai.

12. Compliance with App Stores and Platforms

For mobile applications or platform integrations:
We comply with privacy requirements from major app stores and social platforms
Data permissions are strictly for providing essential services

13. Security

We implement robust security practices, including:
Encryption (data in transit and at rest)
Strict access controls
Regular security assessments

14. Updates to This Policy

We may periodically update this Privacy Policy. Significant changes will be communicated through email or prominently on our platform.

15. Contact

Questions or concerns about your privacy can be directed to:

QubeHub Privacy Team
support@qubehub.ai
https://qubehub.ai