Terms of Service | QubeHub.ai

Last updated: September 26, 2026

These terms govern your use of the QubeHub websites (qubehub.ai, qubehub.io) and of the QubeHub platform. They are an agreement between you and WEDO4U LTD, trading as QubeHub (registration number HE 435380, registered office Office 3A, Sardeon 29, Limassol, Cyprus) (“QubeHub”, “we”, “us”).

Business use only. QubeHub is built for real estate developers, sales organisations and their teams. By accepting these terms for an organisation, you confirm that you are authorised to bind it. “Customer” means that organisation. QubeHub is not offered to consumers.

Which terms apply. If your organisation has signed a subscription agreement or order form with us, that document prevails over these terms wherever they differ. Otherwise these terms, together with your order form and our Data Processing Addendum, are the whole agreement.

Part A — The website

A1. Use of the website. You may browse the website and use its content for your own evaluation of QubeHub. You may not scrape it, copy it in bulk, misuse its forms, try to break its security, or use it to send us spam.

A2. Information only. Content on the website, including pricing examples, roadmaps and product descriptions, is general information. It is not an offer, and it does not bind us until it is written into an order form. We try to keep it accurate but do not guarantee it.

A3. Links. Links to third-party sites are for convenience. We are not responsible for their content.

Part B — The platform

1. Definitions

Platform: the QubeHub software-as-a-service platform, including its portals, AI features and APIs.
Order Form: a document or online checkout, accepted by both sides, that sets out the modules, quantities, fees and term.
Customer Data: the data, content and materials that Customer or its users put into the Platform, including personal data of Customer’s leads, buyers, tenants and agents.
Authorised Users: Customer’s employees, contractors and agents whom Customer allows to use the Platform, including external agents on the partner portal.
Platform Subscription: the right to use the Platform, together with standard support and all Platform Configurations.
Platform Configurations: set-ups of the Platform made for Customer that run on the Platform, such as landing pages, portals, custom interfaces, unit pickers, automations and templates.
Professional Services: onboarding, migration and any other services under an Order Form or statement of work.
Standalone Deliverables: files produced for Customer under a statement of work that can be used independently of the Platform, such as rendered panoramas, spinner frames, renders, video and documents.

2. Access

2.1 We grant Customer a non-exclusive, non-transferable right, during the subscription term, for its Authorised Users to use the Platform modules in the Order Form for Customer’s internal business.

2.2 Customer must not:

resell the Platform or provide it to third parties as a service;
copy, reverse-engineer or create derivative works of it, except where the law allows this despite this clause;
circumvent usage or security limits;
use it to build a competing product;
use it unlawfully.

2.3 Customer is responsible for its Authorised Users, for keeping credentials confidential, and for setting roles and permissions correctly.

2.4 We may improve and change the Platform. We will not materially reduce the core functionality of a module Customer has paid for during the paid period. Roadmap items are not commitments unless an Order Form says so.

3. Customer Data and acceptable use

3.1 Customer owns Customer Data. Customer is responsible for its accuracy and legality, and for having the rights, consents and lawful bases needed to put it into the Platform and use it.

3.2 Outreach. Customer is the sender of every message it sends through the Platform, whatever the channel: WhatsApp, Telegram, SMS, email or others. Customer must:

have a valid lawful basis, and consent where the law requires it, before contacting anyone;
use only lawfully obtained contact lists;
honour opt-outs immediately;
identify itself truthfully;
follow the rules of carriers and messaging platforms.

We provide consent capture, opt-out handling and logs. We do not choose recipients or content, and we do not give legal advice.

3.3 Customer must not use the Platform to:

send unlawful, deceptive or discriminatory content;
contact minors;
contact anyone registered on an applicable do-not-contact list without a valid exemption;
keep contacting people who have opted out.

3.4 We may pause specific campaigns, channels or features, with notice, where continuing would break the law or these terms, create a security risk, or put our standing with carriers or platforms at risk. Any pause will be no wider or longer than necessary.

4. AI features

4.1 AI features produce output on a probabilistic basis. Output may be inaccurate or incomplete. It is not legal, financial, valuation or investment advice.

4.2 Customer is responsible for reviewing AI configurations, prompts and campaign content before use, and for supervising AI conversations held in its name. Full conversation logs are available in the CRM.

4.3 No training. We do not use Customer Data to train, fine-tune or improve any AI model, and we require our AI providers not to do so. When Customer Data is sent to an AI provider for inference, it is not used for training. The provider keeps it for no more than 30 days, for service delivery and abuse monitoring only, and deletes it sooner where zero-data-retention applies to our account.

4.4 We do not guarantee any number of leads, appointments or sales.

5. Third-party services

The Platform works with third-party services: messaging channels, Meta, Google, telephony, SMS carriers, payment and e-signature providers, and Customer’s own systems. We are not responsible for their availability, approvals, pricing or policy changes. Customer’s use of them is subject to their terms. A feature that depends on a third-party approval, such as a WhatsApp template, becomes available once that approval is granted.

6. Fees and payment

6.1 Fees are set out in the Order Form. They are generally charged per module and per active unit (units for sale or reserved), with sold and delivered units stored free, and per connected channel where applicable.

6.2 Annual subscriptions are invoiced in advance, and monthly subscriptions monthly in advance. Unless the Order Form says otherwise, invoices are payable within 14 days. Payment is by card via Stripe or by SEPA transfer.

6.3 Fees exclude VAT, which is added at the applicable Cyprus rate. Payments are made without deduction. If withholding is required by law, Customer grosses up the payment.

6.4 Overdue amounts bear interest at 1% per month, or the maximum rate the law allows if lower. If an amount is more than 21 days overdue and we have given written notice, we may suspend access. We will not suspend access over an amount Customer disputes in good faith and in writing before its due date, provided the undisputed balance is paid.

6.5 Prices are fixed for the term stated in the Order Form. After that, we may change them on at least 30 days’ notice before the next renewal.

6.6 Prepaid fees are non-refundable, except where these terms or the Order Form provide for a refund.

7. Term and termination

7.1 The subscription runs for the term in the Order Form. It renews automatically for successive periods of the same length, unless either side gives notice at least 30 days before the end of the current period.

7.2 Either side may terminate if the other:

materially breaches the agreement and does not cure the breach within 30 days of written notice (10 days for non-payment); or
becomes insolvent.

7.3 If Customer terminates for our uncured material breach, we refund prepaid fees for the unused part of the term.

8. Data export, portability and deletion

8.1 Customer can export Customer Data at any time without our help:

structured data as JSON or CSV;
leads additionally as Excel;
documents and media in their original formats.

8.2 For 90 days after the subscription ends, whatever the reason, the export tools remain available and we will not withhold Customer Data. The same applies for 90 days if we become insolvent or stop providing the Platform. After that we delete Customer Data from production systems within 60 days, and from backups in the ordinary rotation, unless the law requires us to keep it.

8.3 Customer Data is hosted in a separate database instance for Customer, on infrastructure in the EU (Germany). Our Data Processing Addendum forms part of these terms and governs our processing of personal data in Customer Data.

9. Confidentiality

Each side will use the other’s non-public information only for this agreement. It will protect that information with at least reasonable care, and share it only with people who need it and are bound by similar obligations.

This does not apply to information that:

is public;
was already known to the recipient;
was developed independently; or
was received lawfully from a third party.

Disclosure required by law is allowed, with prompt notice to the other side where lawful. These obligations last for the subscription and 5 years after it, and for as long as trade secrets remain secret.

10. Intellectual property

10.1 We own the Platform, the AI features, our software, templates and documentation, and all improvements to them.

10.2 Platform Configurations run on the Platform. They are not files that can be handed over or hosted elsewhere. They form part of the Platform Subscription and work for as long as it does. Customer’s content, brand assets and Customer Data inside them remain Customer’s, and can be exported under clause 8.

10.3 Standalone Deliverables, once paid for, are licensed to Customer perpetually and irrevocably. Customer may use, store and host them anywhere, including in another system.

10.4 Customer’s own materials, such as 3D models, plans, footage and brand assets, remain Customer’s. We use them only to provide the services. Scenes, models and working files that we create remain ours, unless the statement of work says otherwise.

10.5 We may use feedback freely, without naming Customer as its source. We may name Customer, and use its logo, in customer lists. Customer can withdraw this permission at any time. Case studies need Customer’s written approval.

11. Availability and support

We use commercially reasonable efforts to make the Platform available 99.5% of the time each month. This excludes:

planned maintenance notified in advance;
force majeure;
outages of third-party platforms.

Standard support is provided on business days by email and in-platform chat. Service credits and enhanced service levels apply only if an Order Form includes them.

12. Warranties

12.1 We warrant that:

the Platform will materially match its documentation; and
Professional Services will be performed with reasonable skill and care.

If we breach this warranty, we will correct the problem. If we cannot correct a material problem within a reasonable time, Customer may terminate the affected module and receive a pro-rata refund of prepaid fees.

12.2 Except as stated in these terms, the Platform and services are provided “as is”. We disclaim all other warranties, including merchantability, fitness for a particular purpose, and uninterrupted or error-free operation.

13. Indemnities

13.1 We will defend Customer against third-party claims that the Platform, used in accordance with these terms, infringes their intellectual property, and we will pay the resulting damages or settlement. If such a claim arises, we may:

obtain the right for Customer to keep using the Platform;
change the Platform so it no longer infringes; or
terminate the affected module and refund prepaid fees for the unused period.

13.2 Customer will defend us against third-party claims, fines and platform or carrier penalties arising from:

Customer Data;
Customer’s campaigns and communications;
Customer’s properties and dealings with its customers; or
Customer’s use of the Platform in breach of these terms,

except to the extent they are caused by our own breach.

14. Liability

14.1 Neither side is liable for indirect or consequential loss, or for lost profits, revenue or goodwill.

14.2 Each side’s total liability under this agreement is limited to the fees paid or payable in the 12 months before the event giving rise to the claim.

14.3 For breach of confidentiality or data protection obligations, the limit is twice that amount.

14.4 These limits do not apply to:

Customer’s payment obligations;
a party’s fraud or wilful misconduct;
liability that cannot be limited by law.

15. General

Changes to these terms. We may update these terms. We will give at least 30 days’ notice of material changes. A change that is materially adverse to a paying Customer takes effect at its next renewal, unless the law requires it sooner.
Force majeure. Neither side is liable for delays caused by events beyond its reasonable control.
Assignment. Neither side may assign this agreement without the other’s consent, except to an affiliate or in a merger or sale of the business, with notice.
Notices. Notices are sent by email: to us at [email protected], and to Customer at the address in the Order Form.
Relationship. We are independent contractors. We are not a real estate broker or agent of Customer.
Entire agreement and severability. These terms, the Order Form and the DPA are the whole agreement for their subject matter. An unenforceable clause is limited to the extent necessary, and the rest remains in force.
Governing law and courts. Cyprus law governs this agreement. The courts of the Republic of Cyprus have exclusive jurisdiction, except that either side may seek urgent injunctive relief anywhere.

Questions about these terms: [email protected].